Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since delivery of your shop purchase, we can’t offer you a refund or exchange. Items must be in original, unused condition. Refunds and exchanges are evaluated on a case-by-case basis. Please reach out to help@lindymyles.com and let us know of any product issues so we can determine a suitable measure to take.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@lindymyles.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@lindymyles.com to initiate an exchange.
Shipping returns
To return your product, you should e-mail help@lindymyles.com to initiate the return process.
In most cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise communicated.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help on your refunds or exchanges?
Contact us at help@lindymyles.com for questions related to refunds and returns.